IT Service Desk Advisor (2nd Line Support)

Birmingham, Nottingham or Cambridge office

Initial 3 months (scope to extend) – £250 – £300 per day (Inside IR35, via umbrella) – 2 days per week from Birmingham, Nottingham or Cambridge office (you will be assigned to 1 office, rather than covering all 3)

Our nationwide Not-for-profit client have an immediate requirement for an IT Service Desk Advisor to join on an initial 3 month basis, fulfilling 2nd Line Support duties in an ITIL and Microsoft environment.

Key duties for the IT Service Desk Advisor (2nd Line Support)

  • Experience of IT or service desk service support in a customer facing organisation
  • Experience of working as part of an IT service with structured project management controls
  • Excellent customer service skills and commitment to customer care
  • Identify trends for effective problem management and resolution

Key experience required for the IT Service Desk Advisor (2nd Line Support)

  • ITIL foundation
  • Delivery of 2nd Line IT Technical support to a distributed user base
  • Knowledge of Microsoft operating systems, O365,Active Directory, Microsoft Azure and associated IT Admin tools
  • Knowledge of IT service management toolsets
  • Relevant IT related qualifications and training

Related Jobs

Application Support Specialist (Unit4)

London
Salary: £45,000 - £48,000 per year

Our London based public sector client have an immediate requirement for an Application Support Specialist to join on a permanent basis. For this role, they are looking for someone with 1-3 years Unit4 experience. Purpose of the role and responsibilities for the Application Support Specialist (Unit4) Take operational ownership and […]

View job

Test Engineer

Hillingdon
Salary: £45,000 - £53,000 per year

Our West London based public sector client, have an immediate requirement for a Test Engineer to join on a permanent basis. This role is joining a growing software delivery function and will play a key role as this team grows and diversifies. This role will be the organisations eyes and […]

View job