IT Service Desk Advisor (2nd Line Support)
Initial 3 months (scope to extend) – £250 – £300 per day (Inside IR35, via umbrella) – 2 days per week from Birmingham, Nottingham or Cambridge office (you will be assigned to 1 office, rather than covering all 3)
Our nationwide Not-for-profit client have an immediate requirement for an IT Service Desk Advisor to join on an initial 3 month basis, fulfilling 2nd Line Support duties in an ITIL and Microsoft environment.
Key duties for the IT Service Desk Advisor (2nd Line Support)
- Experience of IT or service desk service support in a customer facing organisation
- Experience of working as part of an IT service with structured project management controls
- Excellent customer service skills and commitment to customer care
- Identify trends for effective problem management and resolution
Key experience required for the IT Service Desk Advisor (2nd Line Support)
- ITIL foundation
- Delivery of 2nd Line IT Technical support to a distributed user base
- Knowledge of Microsoft operating systems, O365,Active Directory, Microsoft Azure and associated IT Admin tools
- Knowledge of IT service management toolsets
- Relevant IT related qualifications and training
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